Field Support Services

Reliable, on-site support for infrastructure and field operations.
When remote access isn’t enough, our technicians deliver professional, hands-on assistance wherever it’s needed.

  • Illustration of a crossed screwdriver and wrench used for maintenance or repair.

    Equipment Installation and Replacement

    Staging, mounting, and connecting IT hardware such as servers, workstations, switches, and peripherals.

  • A simplified icon of a person lifting weights in orange, representing fitness or weight training.

    Troubleshooting & Diagnostics

    Onsite investigation of IT issues related to connectivity, hardware failure, or user-reported symptoms.

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    Wi-Fi and Cellular Signal Surveys

    Heatmapping and signal analysis to support wireless coverage planning and carrier failover readiness.

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    Emergency Response and Outage Recovery

    Rapid response for unplanned incidents, network failures, or hardware malfunctions.

  • A brown clipboard with black checkboxes and lines for writing.

    Infrastructure Walkthroughs and Site Audits

    Port mapping, environment reviews, and documentation of rack elevations, patch panels, or wall jacks.

  • Icon of a flask and a beaker connected with a line, representing science or laboratory work.

    Support for Cutovers, Upgrades, and Relocations

    Coordination and execution of technology moves and transitions in partnership with your IT team.

When your tech hits the ground, so do we.