Field Support Services
Availability > Assessment > Accuracy > Action
Reliable, on-site IT support for infrastructure and field operations.
When remote access isn’t enough, our technicians deliver professional, hands-on assistance across Riverside, the Inland Empire, and Southern California.
Solutions
Explore below to learn how our on-site IT support team helps you recover from outages and streamline your systems for the future.
-
Equipment Installation and Replacement
Staging, mounting, and connecting IT hardware—including servers, workstations, switches, and peripherals—as well as rack and stack and component swaps.
-
Troubleshooting & Diagnostics
On-site investigation of connectivity problems, hardware failures, or user-reported issues using professional test equipment, cellular scanners, and thermal imaging for power issues and hotspots.
-
Wi-Fi and Cellular Signal Surveys
Heatmapping and signal analysis to support wireless coverage planning and carrier failover readiness.
-
Emergency Response and Outage Recovery
Rapid response for unplanned incidents, network failures, or hardware malfunctions.
-
Infrastructure Walkthroughs and Site Audits
Port mapping, environment reviews, and documentation of rack elevations, patch panels, or wall jacks—enhanced with photos and 3D virtual tours for planning, collaboration, and validation.
-
Support for Cutovers, Upgrades, and Relocations
Planning, coordination, and execution of technology transitions—such as system cutovers, infrastructure upgrades, and office relocations—led by our team or in partnership with yours.
