Field Support Services

Availability > Assessment > Accuracy > Action

On-site infrastructure expertise for installation, optimization, and complex field operations.

Our technicians deliver precision, hands-on support for businesses across Riverside, the Inland Empire, and Southern California.

Solutions

Explore below to learn how our on-site IT support team helps you recover from outages and streamline your systems for the future.

  • Illustration of a crossed screwdriver and wrench used for maintenance or repair.

    Equipment Installation and Replacement

    Staging, mounting, and connecting IT hardware—including servers, workstations, switches, and peripherals—as well as rack and stack and component swaps.

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    Troubleshooting & Diagnostics

    On-site investigation of connectivity problems, hardware failures, or user-reported issues using professional test equipment, cellular scanners, and thermal imaging for power issues and hotspots.

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    Wi-Fi and Cellular Signal Surveys

    Heatmapping and signal analysis to support wireless coverage planning and carrier failover readiness.

  • Orange triangular warning sign with black outline and white exclamation mark in the center.

    Emergency Response and Outage Recovery

    Rapid response for unplanned incidents, network failures, or hardware malfunctions.

  • A orange clipboard with white checkboxes and lines for writing.

    Infrastructure Walkthroughs and Site Audits

    Port mapping, environment reviews, and documentation of rack elevations, patch panels, or wall jacks—enhanced with photos and 3D virtual tours for planning, collaboration, and validation.

  • Icon of a connected project diagram with nodes and lines, representing planning and coordination.

    Support for Cutovers, Upgrades, and Relocations

    Planning, coordination, and execution of technology transitions—such as system cutovers, infrastructure upgrades, and office relocations—led by our team or in partnership with yours.

Primary Field Support Coverage

Our field support services are focused in Southern California, including:

Riverside

Corona

Norco

Moreno Valley

San Bernardino

Ontario

Temecula

Montclair

Victorville

Greater Los Angeles Area

*Extended coverage is available for multi-site or project-based engagements.

  • Laptop and cell phone used to collect WLAN and cellular survey data
  • Team memners peforming network switch rack & stack
  • Technician programming network switches
  • Ethernet cable and LAN tester
  • Technicans working in a data center
  • Technician testing a power supply using a multimeter
  • LAN tester showing DHCP failure

When your tech hits the ground, so do we.

Get Tech Help On-Site

Related Services

On-site projects are often paired with:

Site Mapping | Managed IT | E-Waste Disposal